Return & Refund Policy
Return Window
You may request a return within 7 days of receiving your order. Please contact us before returning any items.
Return Eligibility
Products must be unused, unopened, and in their original packaging with all seals intact. Proof of purchase is required. For hygiene reasons, opened or used products are not eligible for change-of-mind returns.
Ingredients & Skin Compatibility
Please review the full ingredient list and product information before purchasing, especially if you have known allergies or sensitivities. Individual skin experiences may vary. We recommend patch testing before first use. If irritation occurs, discontinue use and contact us so we can review your concern.
Damaged or Incorrect Items
Please review the full ingredient list and product information before purchasing, especially if you have known allergies or sensitivities. Individual skin experiences mayIf your order arrives damaged or you receive an incorrect item, contact us within 7 days of delivery with your order number and photos of the product and packaging. We will arrange an appropriate replacement or refund and cover any necessary return shipping costs.vary. We recommend patch testing before first use. If irritation occurs, discontinue use and contact us so we can review your concern.
Return Shippping
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable for these returns. We recommend using a tracked shipping service.
Refund Processing
Once we receive and inspect your return, we will notify you of its approval status. Approved refunds will be issued to your original payment method within 7 business days. Your bank or payment provider may require additional processing time.
Contact Us
Email  <contact@viorenn.com>  with your order number and reason for return. We will provide return instructions and the return address.
Please review the full ingredient list and product information before purchasing, especially if you have known allergies or sensitivities. This policy does not limit any rights you may have under applicable consumer protection laws. skin experiences may vary. We recommend patch testing before first use. If irritation occurs, discontinue use and contact us so we can review your concern.